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VP Tech Product Support & Customer Success

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Operations/Manufacturing/Customer & Technical Service
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190000DP Requisition #
Thanks for your interest in the VP Tech Product Support & Customer Success position. Unfortunately this position has been closed but you can search our 54 open jobs by clicking here.

Basic Qualifications
·        Bachelor’s degree.
·        8+ years of leadership experience, preferably with experience leading technical product support teams.
·        Demonstrated ability to lead in a matrix organization with strong influencing and change management skills 
·        Results- and metrics-driven, with a proven track record of building high-functioning, accountable teams that consistently deliver results within budget.
·        Highly organized with strong analytical and problem-solving skills
·        Ability to successfully deliver multiple complex projects simultaneously, meeting time and quality goals
·        Proven track record in understanding customer concerns and handling critical escalations with calm professionalism and respect
·        Demonstrated ability in measuring and improving customer satisfaction
·        Excellent verbal and written communication
·        Proficiency with Microsoft Office
·        Ability to travel up to 30%, both within the US and internationally
·        Must be able to lawfully work within the US and have unrestricted work authorization for US
 
Preferred Qualifications:
·        Customer Operations leadership experience in a service or IT environment utilizing integrated business systems.
·        Superior coaching skills with a passion for people development
·        Background working with both hardware and software sales
·        Experience implementing global technology solutions to streamline order management
·        Proficiency with Salesforce.com or another CRM system
·        Multilingual skills a plus
 
 
 
About Entrust Datacard
 
Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.
Join us. Together we’ll create solutions for a more connected, mobile and secure life.
For more information, visit www.entrustdatacard.com. Follow us on Twitter, YouTube and LinkedIn.
 
 
Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
 
NO AGENCIES, NO RELOCATION
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