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Vice President Global Customer Operations

📁
Operations/Manufacturing/Customer & Technical Service
📅
180000M7 Requisition #
Thanks for your interest in the Vice President Global Customer Operations position. Unfortunately this position has been closed but you can search our 141 open jobs by clicking here.
Basic Qualifications
  • Bachelor’s degree
  • 7+ years of experience in a customer operations leadership role for technology or software industries.
  • 7+ years’ experience with design, operation, and management of complex, distributed systems (eCommerce, CRM, PLM) is required.
  • Proven experience implementing global enterprise systems, centralized /decentralized solutions, and global systems maintenance.
  • Experience implementing global technology solutions to streamline order management.
  • Demonstrated track record of building and scaling worldwide customer operations.
  • 10+ years of leadership experience
  • Ability to travel up to 30%, both within the US and internationally
  • Must be able to lawfully work within the US and have unrestricted work authorization for US
 
Preferred Qualifications:
  • Demonstrated ability to lead in a matrix organization with strong influencing and change management skills.
  • Results and metrics-driven, with a proven track record of building high-functioning, accountable teams that consistently deliver results within budget.
  • Highly organized with strong analytical and problem-solving skills
  • Highly motivated and skilled professional with the ability to assemble, lead, and motivate team.
  • Ability to successfully deliver multiple complex projects simultaneously, meeting time and quality goals.
  • Proven track record in understanding customer concerns and handling critical escalations with calm professionalism and respect.
  • Demonstrated ability in measuring and improving customer satisfaction
  • Superior coaching skills with a passion for people development
  • Background working with both hardware and software sales
  • Familiarity with Oracle EBS, specifically for order management
  • Proficiency with Salesforce.com or another CRM system
  • Experience with Oracle ERP
  • Multilingual skills a plus
 
About Entrust Datacard
 

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.com. Follow us on Twitter, YouTube and LinkedIn.

 
 

Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

 

NO AGENCIES, NO RELOCATION

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