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Verification Specialist

Operations/Manufacturing/Customer & Technical Service
1900009J Requisition #
Job Title: Verification Specialist                                                                                       REQ #1900009J     

職種:Verification Specialist(ベリフィケーション・スペシャリスト) 

Department: ECS Verification
部署:  ECS Verification          
Reports To: Manager, SSL Verification Services – Production

直属の上長:SSL Verification Services – Production担当マネージャー


Entrust Datacard is looking for an individual that must be fluent (read, write, and speak) in Japanese and English to join a dynamic team.  If you are a highly motivated individual who wants to work in a positive environment where you can share ideas and be a part of something bigger than yourself, then we want to hear from you!

Entrust Datacardは、日本語と英語(読み、書き、会話)が堪能で、活動的なチームに参画できる人材を求めています。様々な考えを共有できる前向きな環境で働き、更なるキャリアアップを目指したいと意欲に溢れる方は、是非応募してください!
Position Purpose:

Verification Specialistの役割: 

The Verification Specialist will be responsible for supporting and processing customer requests for SSL certificates and Enterprise accounts while adhering to Entrust Datacard’s Verification Policies and Procedures.

Verification Specialistは、Entrust Datacardの認証(Verification)ポリシーと業務手順に従い、SSL証明書と企業アカウントに関する顧客の要望に対処し、顧客をサポートする責任があります。            


The Verification Specialist will focus on commitment to quality, be detail oriented, have superior customer service, be highly motivated, understands the need for urgency and is able act quickly in expedite situations.

Verification Specialistは、品質向上に真摯に取り組み、細部に気を配り、卓越したカスタマーサービスを提供し、意欲に溢れ、業務を迅速に遂行するため優先順位を決め、素早く行動することに尽力します。
  • Responsible for verifying customer information using Entrust Datacard approved business sources

Entrust Datacardが認めた業務上の情報源を活用し、顧客情報の検証を行う。

  • Responsible for and accountable to having detailed knowledge of Entrust Datacard’s Verification/ security procedures and an understanding of the CA/Browser Forum Guidelines

Entrust Datacardの認証/セキュリティー手順を熟知し、CA/ブラウザフォーラムガイドラインを理解するとともに、必要な説明を行う。

  • Responsible for prioritizing tasks and ensuring customer requests are processed efficiently with minimal errors within required SLA times; set proper expectations and follow-up regularly with customers to provide status updates

業務に優先順位を付け、SLA(Service Level Agreement)の所要時間内に極力ミスを減らして顧客の要請を効率的に処理し、適切な期待水準を設け、定期的に顧客をフォローしながら状況のアップデートを行う流れが確実に実行されていることを請け負う。

  • Responsible for being logged into a phone queue to receive customer calls/chat requests, managing emails, orders, and cases
  • Must be highly organized and have excellent time management skills
  • Must have excellent customer service and communication skills 
  • Position may involve shift rotations (Hours 8am-6pm JST)
シフト制勤務(日本標準時8AMから6 PMまでの時間帯)があれば適宜対応する。

Basic Qualification:
  • A minimum of 1-2 years’ experience in customer service and order processing support via telephone
  • Fluent in Japanese and English (read/write/speak)
  • Experience working as an effective member of a team
  • Highly motivated individual
  • Ability to capture accurate information and record it
  • Ability to think independently and put forward viable resolutions
  • Ability to multitask in a fast paced environment with minimal supervision
  • Ability to work effectively under pressure, paying close attention to detail
  • Excellent phone and email skills – demonstrated communication, organizational and interpersonal skills are a must
  • University education or a background in Business Administration or equivalent is considered an asset


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