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Verification Specialist (1 yr term)

📁
Accounting/Finance/Human Resources
📅
1900000B Requisition #
Position:  Verification Specialist (1 year term)    
 

Entrust Datacard is looking for a Verification Specialist for a 1-year term. If you are a highly motivated individual who wants to work in a positive environment where you can share ideas and be a part of something bigger than yourself, then we want to hear from you!

 
 
Position Purpose: 

The Verification Specialist will be responsible for supporting and processing customer requests for SSL certificates and Enterprise accounts while adhering to Entrust Datacard’s Verification Policies and Procedures. 

 

The Verification Specialist will focus on commitment to quality, be detail oriented, have superior customer service, be highly motivated, understands the need for urgency and is able act quickly in expedite situations.

 
 
Responsibilities:
  • Responsible for verifying customer information using Entrust Datacard approved business sources
  • Responsible for and accountable to having detailed knowledge of Entrust Datacard’s Verification/ security procedures and an understanding of the CA/Browser Forum Guidelines
  • Responsible for prioritizing tasks and ensuring customer requests are processed efficiently with minimal errors within required SLA times; set proper expectations and follow-up regularly with customers to provide status updates
  • Responsible for being logged into a phone queue to receive customer calls/chat requests, managing emails, orders, and cases
  • Must be highly organized and have excellent time management skills
  • Must have excellent customer service and communication skills 
  • Must be detail oriented with the ability to capture and record accurate information 

Basic Qualification:
  • A minimum of 1-2 years’ experience in customer service and order processing support via telephone
  • Fluent in English (read/write/speak)
  • Experience working as an effective member of a team
  • Highly motivated individual 
  • Ability to think independently and put forward viable/creative resolutions
  • Ability to multitask in a fast paced environment with minimal supervision
  • Ability to work effectively under pressure, paying close attention to detail
  • Ability to research information, think critically and analyze details from multiple information sources
  • Excellent phone and email skills – demonstrated communication, organizational and interpersonal skills are a must
 
 
 
Preferred:
 
  • College/university education or a background in Business Administration or equivalent
  • Other languages such as Portuguese, Italian, and Mandarin
 
 
About Entrust Datacard

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.comFollow us on Twitter, YouTube and LinkedIn.

Entrust Datacard encourages applications from all qualified candidates.  Contact Nicole Mair at nicole.mair@entrust.com or 613-270-3490 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

 

Datacard Group is an Equal Opportunity Affirmative Action Employer.

 
NO AGENCIES, NO RELOCATION
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