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Temporary Technical Support Agent

📁
Engineering/IT/Security/Software Development
📅
190000I2 Requisition #

Technical Support Agent                                

Position Overview:

The Technical Support Specialist is responsible for providing Entrust customers and partners with technical support for our Enterprise Services team via telephone, chat and e-mail. The successful applicant will be working in a dynamic environment where initiative and a willingness to take on responsibility is a must. This position will be based in our Dallas, Texas or Ottawa, Ontario Office.

Responsibilities:
  • Interact daily with customers in order to identify, document and resolve customer issues.

  • Provide timely, reliable and professional service.

  • Interact with various functional departments to provide timely and accurate solutions to end customers.

  • Develop policies and procedures to help strengthen the business.

  • Maintain existing cloud services – patch existing systems, deploy new components, implement system enhancements based on customer demand.

  • Participation in the on-call rotation.


Basic Qualifications
  • College or university graduate with degree in IT preferred

  • Java and C++ programming languages an asset.

  • General knowledge of Enterprise Security.

  • Working knowledge of the Microsoft and/or Linux based operating systems.

  • Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), networking (TCP/IP, routers, firewalls, load balancers).

  • Strong analytical, troubleshooting, organizational, and problem solving skills.

  • Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.

  • Ability to work in a collaborative team environment.

  • Excellent English language communication skills, speaking, listening, writing, and reading.

  • Must have unrestricted authorization to work in the US or Canada

  • MUST be eligible for US or Canadian federal security clearance

  • Willing to travel (up to 10%) between Canada and US offices

     

Preferred Qualifications:

  • 1 Year experience working for an IT Help Desk or Call Center.

  • Knowledge of Entrust products, PKI, authentication, single sign-on, identity management, fraud detection or access control products.

  • Databases (e.g., Oracle), and LDAP directories (e.g., Active Directory, Sun One Directory Server).

  • Experience with virtualization software knowledge, such as, VMWare ESX server.

  • Experience with Salesforce, or other CRM (Customer relationship management) an asset.

  • Knowledge of ITIL methodology and implementation.

 

About Entrust Datacard

 

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.com. Follow us on Twitter, YouTube and LinkedIn.

 
 

Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

 
NO AGENCIES, NO RELOCATION
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