Technical Support Specialist
- 📅
- 180000JZ Requisition #
- 📅
- Dec 26, 2018 Post Date
Technical Support Specialist Req # 180000JZ
Position Overview: This position is to focus on channel support on Entrust Datacard hardware and software products, provide training, and implementation service. The job holder primarily take care of all distributors in Asia Pacific region and direct customer in Asia Pacific region.
Responsibilities:
- Provide professional and quality l technical service on all Entrust Datacard products
- Review stated requirements, perform initial analysis, and provide estimates of task duration
- Conduct product training and deployment services
- Assist presales to liaise with customers on collecting user requirements and evaluate solution feasibility for projects.
- Build up regional expertise in all technical aspects (Internally and Partners and Customers)
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Improve Asia Pacific customer’s satisfaction level,
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Enhance communicator between Customer, Partners, and Internal
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Responsibilities and the approximate percentage of time spent in each area
|
Responsibility |
% of Time |
|
To provide pre-sales support to distributor and customer |
5 |
|
User requirement collection, implementation and development |
40 |
|
Training and Onsite deployment |
25 |
|
Technical Support |
30 |
Basic Qualification:
- Degree in Computer Science/Electronics Engineering or related field or equivalent experience
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3 years or above progressive experience with software and system development
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Strong knowledge of PC architecture, security, network skill.
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Hands on experience with hardware and software solution installation and support
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Experience with client server databases (eg. Oracle, SQL, etc)
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Proficient with C#,WEB, IIS, TCP/IP , and Windows Server etc.
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Possess drive, tenacity, strong communication skills, a team player
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Frequently traveling is required
Preferred Qualification:
- Proficient in English, Mandarin and Cantonese
- Working Knowledge in the areas of Smart Cards, Credit/Debit Cards and EMV would be an advantage but not a must.
Working Conditions
- Frequent travelling is required
Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.
Join us. Together we’ll create solutions for a more connected, mobile and secure life.
For more information, visit www.entrustdatacard.com. Follow us on Twitter, YouTube and LinkedIn.
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