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Technical Support Agent (Temporary)

📁
Accounting/Finance/Human Resources
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1900006X Requisition #
Thanks for your interest in the Technical Support Agent (Temporary) position. Unfortunately this position has been closed but you can search our 135 open jobs by clicking here.

Qualities Top Candidates Need:

  • General knowledge of Enterprise Security.
  • Demonstrated Customer Service Experience.
  • Demonstrated experience with Microsoft and Linux based operating systems.
  • Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), and networking (TCP/IP, routers, firewalls, load balancers).
  • Strong analytical, troubleshooting, organizational, and problem solving skills.
  • Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.
  • Ability to work in a collaborative team environment.
  • Detail-oriented, deadline driven, self-directed and organized individual.
  • Excellent English language communication skills, speaking, listening, writing, and reading.
  • Must have unrestricted authorization to work in Canada.
  • MUST be eligible for Canadian Federal Security clearance.
  • Willing to travel (up to 10%) between Canada and US offices.
 
It Would Be Great If You Also Have:
  • 2+ years of experience working for an IT Help Desk or direct technical support role (software / hardware).
  • College or University graduate with degree in IT preferred, or additional, equivalent work experience.
  • Applied knowledge of Java and C++ programming languages is a key asset.
  • Knowledge of Entrust products, PKI, authentication, single sign-on, identity management, fraud detection or access control products.
  • Databases (e.g., Oracle, PostgreSQL), and LDAP directories (e.g., Active Directory, Red Hat DS, OpenLDAP).
  • Experience with virtualization software knowledge, such as, VMWare ESX server.
  • Experience or training with secure cloud services platforms, such as, AWS or Azure.
  • Experience with Salesforce, RemedyForce or other CRM (Customer Relationship Management) is an asset.
  • Proficiency in other languages (French, Spanish), in addition to English would be a strong asset. 
  • Knowledge of ITIL methodology and implementation.
  • Each other = Top Talent
  • Competitive pay, RSP matching, training budget, PTO
  • Flexible work environment
  • Healthcare insurance (we cover the premiums for you)
  • Global Recognition Program, EDC Cares global giving and volunteer initiatives
  • Most of all we offer an environment where you can make a huge impact. Come work with top talent, cool technologies and to change the future of Security with us!
Value Proposition:

Entrust Datacard plays with a full deck of financial, identification, and security products. The company offers card printers, laminators, digital cameras, engravers, mail handlers, and software that organizations use to manage, customize, and issue personalized credit and ID cards.  It also provides software and services that ensure the privacy of electronic communications and transactions. 

 

Entrust Datacard products are used by financial institutions (credit cards, smart cards), corporations (badges), and government agencies (passports, national ID cards) in more than 120 countries. Entrust Datacard was created in 2014 when DataCard bought Entrust.

 

Entrust Datacard encourages applications from all qualified candidates. Contact us at aoda@entrustdatacard.com if you need accommodation at any stage of the application process or want more information on our accommodation policies.

 

Entrust Datacard Limited is an EOE/People with Disabilities employer.

 

NO AGENCIES, NO RELOCATION

#LI-TF
 

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