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Operations/Manufacturing/Customer & Technical Service
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1900005S Requisition #
Thanks for your interest in the Technical Support Agent position. Unfortunately this position has been closed but you can search our 141 open jobs by clicking here.
Basic Qualifications
  • Degree in Computer Science, IT or a related field.
  • General knowledge of Enterprise Security.
  • Experience in a direct technical support role
  • Working knowledge of the Microsoft and Linux based operating systems.
  • Ability to prioritize, multitask, and make decisions in a changing and dynamic team environment are essential
  • Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), networking (TCP/IP, routers, firewalls, load balancers)
  • Strong analytical, troubleshooting, organizational, and problem solving skills.
  • Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.
  • Ability to work in a collaborative team environment
  • Excellent English language communication skills, both verbal and written are required
 

Preferred Qualifications:

  • Knowledge of Entrust Datacard products, PKI, authentication, single sign-on, identity management, fraud detection or access control products.
  • Databases (e.g., Oracle), and LDAP directories (e.g., Active Directory, Sun One Directory Server).
  • Experience with virtualization software knowledge, such as, VMWare ESX server.
  • Experience with Salesforce, Remedyforce or other CRM (Customer relationship management) an asset.
  • Business Arabic and French language skills are preferred

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

 

Join us. Together we’ll create solutions for a more connected, mobile and secure life. For more information, visit www.entrustdatacard.com.

 

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Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

 

NO AGENCIES, NO RELOCATION

 

 #LI-JM

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