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Technical Support Agent

📁
Operations/Manufacturing/Customer & Technical Service
📅
1900004V Requisition #
Thanks for your interest in the Technical Support Agent position. Unfortunately this position has been closed but you can search our 79 open jobs by clicking here.

Basic Qualifications

  • General knowledge of Enterprise Security.
  • Demonstrated Customer Service Experience.
  • Demonstrated experience with Microsoft and Linux based operating systems.
  • Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), and networking (TCP/IP, routers, firewalls, load balancers).
  • Strong analytical, troubleshooting, organizational, and problem solving skills.
  • Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.
  • Ability to work in a collaborative team environment.
  • Detail-oriented, deadline driven, self-directed and organized individual.
  • Excellent English language communication skills, speaking, listening, writing, and reading.
  • Must have unrestricted authorization to work in Canada.
  • MUST be eligible for Canadian Federal Security clearance.
  • Willing to travel (up to 10%) between Canada and US offices.
 

Preferred Qualifications:

  • 2+ years of experience working for an IT Help Desk or direct technical support role (software / hardware).
  • College or University graduate with degree in IT preferred, or additional, equivalent work experience.
  • Applied knowledge of Java and C++ programming languages is a key asset.
  • Knowledge of Entrust products, PKI, authentication, single sign-on, identity management, fraud detection or access control products.
  • Databases (e.g., Oracle, PostgreSQL), and LDAP directories (e.g., Active Directory, Red Hat DS, OpenLDAP).
  • Experience with virtualization software knowledge, such as, VMWare ESX server.
  • Experience or training with secure cloud services platforms, such as, AWS or Azure.
  • Experience with Salesforce, RemedyForce or other CRM (Customer Relationship Management) is an asset.
  • Proficiency in other languages (French, Spanish), in addition to English would be a strong asset. 
  • Knowledge of ITIL methodology and implementation.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.comFollow us on Twitter, YouTube and LinkedIn.


Entrust Datacard Corporation is an EOE/AA/Veteran/People with Disabilities employer.

NO AGENCIES, NO RELOCATION
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