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Tech Support Agent

📁
Operations/Manufacturing/Customer & Technical Service
📅
2000003L Requisition #
Thanks for your interest in the Tech Support Agent position. Unfortunately this position has been closed but you can search our 66 open jobs by clicking here.
Basic Qualifications
  • 2+ years of experience working in a direct technical support role (software / hardware), or an IT Help Desk role.

  • College or University graduate with degree in IT preferred, or additional, equivalent work experience.

  • General knowledge of Enterprise Security practices.

  • Demonstrated experience with Microsoft and Linux based operating systems.

  • Knowledge of web servers (e.g.: IIS, Apache, WebSphere), application servers (e.g.: WebLogic, Tomcat), and general networking (TCP/IP, routers, firewalls, load balancers).

  • Strong analytical, troubleshooting, organizational, and problem-solving skills.

  • Ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.

  • Experience with virtualization software knowledge, such as, VMWare ESXi server.

  • Intermediate understanding of Microsoft business tools (e.g.: Excel, Visio, Outlook, PowerPoint, Teams).

  • Ability to work in a collaborative team environment.

  • Detail-oriented, deadline driven, self-directed and organized individual.

  • Excellent English language communication skills: speaking, listening, writing, and reading.

  • Must have unrestricted authorization to work in the country of the posted office location, as appropriate.

  • U.S. based employees MUST be eligible for US Federal security clearance.

  • Willing to travel (up to 10%) between Canada and U.S. offices.

    Preferred Qualifications:

  • Knowledge of Entrust products, certificate management (PKI / .X509), SSL authentication (2FA), single sign-on, identity management, fraud detection or access control products.

  • Databases (e.g., Oracle, PostgreSQL), and LDAP directories (e.g., Active Directory, Red Hat DS, OpenLDAP).

  • Exposure to Hardware Security Modules and Security Tokens (e.g.: products from nCipher, Gemalto, Thales).

  • Applied experience with Salesforce, or other CRM (Customer Relationship Management) tools.

  • Experience with collaboration and issue tracking tools, such as Confluence, Jira, and Jenkins.

  • Experience with virtualization software knowledge, such as, VMWare ESXi server.

  • Scripting Languages such as Java, JavaScript and Python are an asset.

  • Knowledge of ITIL methodology and implementation.

  • Experience or training with secure cloud services platforms, such as AWS or Azure.

  • Proficiency in French and/or Spanish languages, in addition to English, would be a strong asset. 

     
     
About Entrust Datacard
 

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

 

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.com. Follow us on Twitter, YouTube and LinkedIn.
 
 

Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

 
NO AGENCIES, NO RELOCATION
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