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Operations/Manufacturing/Customer & Technical Service
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190000HJ Requisition #
The Right Person Will:
  • Interact daily with customers in order to identify, document and resolve customer issues.
  • Provide timely, reliable and professional service.
  • Interact with various functional departments to provide timely and accurate solutions to end customers.
  • Research, test, and troubleshoot customer issues in your own lab environment and in coordination with experienced PKI Engineers and Developers.
  • Develop and clearly document policies and procedures to help strengthen the business.
  • Contribute to and help maintain our product knowledge-base, used by customers and internal resources alike.
  • Create and maintain tools to assist in expediting incident resolution
  • Apply knowledge of various programming/scripting languages (Java and C++) and configuration management to support and maintain services.
  • Scripting Languages such as Javascript and Python an asset
  • Raise software capabilities enhancements to R&D based upon business requirements of EDC and customer base.
  • Participation in a team on-call rotation.
  • MUST be eligible for Canadian Federal Security clearance.
  • Willing to travel (up to 10%) between Canada and US offices.

It Would Be Great If You Also Have:
  • 2+ years of experience working for an IT Help Desk or direct technical support role (software / hardware).
  • College or University graduate with degree in IT preferred, or additional, equivalent work experience.
  • Applied knowledge of Java and C++ programming languages is a key asset.
  • Knowledge of Entrust products, PKI, authentication, single sign-on, identity management, fraud detection or access control products.
  • Databases (e.g., Oracle, PostgreSQL), and LDAP directories (e.g., Active Directory, Red Hat DS, OpenLDAP).
  • Experience with virtualization software knowledge, such as, VMWare ESX server.
  • Experience or training with secure cloud services platforms, such as, AWS or Azure.
  • Experience with Salesforce, RemedyForce or other CRM (Customer Relationship Management) is an asset.
  • Proficiency in other languages (French, Spanish), in addition to English would be a strong asset. 
  • Knowledge of ITIL methodology and implementation.

Entrust Datacard plays with a full deck of financial, identification, and security products. The company offers card printers, laminators, digital cameras, engravers, mail handlers, and software that organizations use to manage, customize, and issue personalized credit and ID cards.  It also provides software and services that ensure the privacy of electronic communications and transactions. 


 


Entrust Datacard products are used by financial institutions (credit cards, smart cards), corporations (badges), and government agencies (passports, national ID cards) in more than 120 countries. Entrust Datacard was created in 2014 when DataCard bought Entrust.


  


Entrust Datacard Limited is an EOE/People with Disabilities employer.


 


NO AGENCIES, NO RELOCATION

#LI-TF




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