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Operations/Manufacturing/Customer & Technical Service
190000GX Requisition #
Thanks for your interest in the Tech Support Agent position. Unfortunately this position has been closed but you can search our 54 open jobs by clicking here.
Basic Qualifications
·         Demonstrated Customer Service Experience.
·         Demonstrated experience with Microsoft and Linux based operating systems.
·         Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), and networking (TCP/IP, routers, firewalls, load balancers).
·         Strong analytical, troubleshooting, organizational, and problem solving skills.
·         Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.
·         Detail-oriented, deadline driven, self-directed and organized individual.
·         Excellent English language communication skills, speaking, listening, writing, and reading.
·         Must have unrestricted authorization to work in the US or Canada.
·         MUST be eligible for US or Canadian Federal Security clearance.
·         Willing to travel (up to 10%) between Canada and US offices.
Preferred Qualifications:
·         2+ years of experience working for an IT Help Desk or direct technical support role (software / hardware).
·         College or University graduate with degree in IT preferred, or additional, equivalent work experience.
·         Ability to work in a collaborative team environment.
·         General knowledge of Enterprise Security.
·         Applied knowledge of Java and C++ programming languages is a key asset.
·         Knowledge of Entrust products, PKI, authentication, single sign-on, identity management, fraud detection or access control products.
·         Databases (e.g., Oracle, PostgreSQL), and LDAP directories (e.g., Active Directory, Red Hat DS, OpenLDAP).
·         Experience with virtualization software knowledge, such as, VMWare ESX server.
·         Experience or training with secure cloud services platforms, such as, AWS or Azure.
·         Experience with Salesforce, RemedyForce or other CRM (Customer Relationship Management) is an asset.
·         Proficiency in other languages (French, Spanish), in addition to English would be a strong asset. 
·         Knowledge of ITIL methodology and implementation.
Join us. Together we’ll create solutions for a more connected, mobile and secure life.
For more information, visit www.entrustdatacard.comFollow us on Twitter, YouTube and LinkedIn.
Entrust Datacard Corporation is an EOE/AA/Veteran/People with Disabilities employer.

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