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Senior Technical Training Developer

Operations/Manufacturing/Customer & Technical Service
170000HD Requisition #

Position Overview:  As a Senior Technical Trainer Developer, this individual will be responsible for designing, developing and delivering technical courses to internal and external customers.  Training assignments will include providing instruction and developing training curriculum for both hardware and software products and solutions.

  • Research and analyze audience needs to design and develop effective and appropriate course curriculum that meets user and field service requirements within the given product release schedule. (10%)
  • Research and gather product information from subject matter experts (engineering, service, manufacturing, technical support, etc.) and through hands-on learning to develop appropriate training materials for operator, administrator, and maintenance courses. (50%)
  • Maintain existing course curriculum to ensure that materials contain current product information. (5%)
  • Plan, organize, and conduct training classes utilizing approved training curriculum, and adhering to department policies and procedures. (30%)
  • Instruct participants using an appropriate mix of media and methods including, but not limited to, classroom presentations, skill practice activities, web-conferencing, and multimedia self-study.
  • Conduct follow up evaluations to determine effectiveness of course materials and delivery. (1%)
  • Perform other duties and/or projects as assigned. (4%)


Basic Qualifications
  • Associates degree in technical discipline
  • 2 or more years of experience developing and delivering technical training courses.
  • 2 or more years of experience effectively developing materials and delivering training using tools such as Solidworks, PowerPoint, Word, Adobe Presenter, Camtasia, Webex, or similar tools.
  • 2 or more years of experience interfacing with internal and external customers and managing projects.
  • Strong understanding of software principles and techniques.
  • Must possess excellent communication and teamwork skills.
  • Ability to travel up to 20%, with some international travel required.
  • Must have unrestricted work authorization for US.
Preferred Qualifications:
  • Bachelor’s degree in education, computer science, or related field.
  • Experience/knowledge of card personalization industry.
  • Experience supporting Entrust Datacard products and solutions.
  • Multimedia training development experience.
  • Multi-lingual capability
  • Excellent organizational skills.
About Entrust Datacard

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit Follow us on Twitter, YouTube and LinkedIn.


Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


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