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Senior Technical Support Agent

Operations/Manufacturing/Customer & Technical Service
190000IM Requisition #
Thanks for your interest in the Senior Technical Support Agent position. Unfortunately this position has been closed but you can search our 149 open jobs by clicking here.
Basic Qualifications
  • 3+ years of experience working in a direct technical support role (software / hardware), or an IT Help Desk role.

  • College or University graduate with degree in IT preferred, or additional, equivalent work experience.

  • General knowledge of Enterprise Security practices.

  • Demonstrated experience with Microsoft and Linux based operating systems.

  • Strong knowledge of web servers (e.g.: IIS, Apache, WebSphere), application servers (e.g.: WebLogic, Tomcat), and general networking (TCP/IP, routers, firewalls, load balancers).

  • Strong analytical, troubleshooting, organizational, and problem-solving skills.

  • Ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.

  • Real world experience with virtualization software knowledge, such as, VMWare ESXi server.

  • Strong understanding of Microsoft business tools (e.g.: Excel, Visio, Outlook, PowerPoint, Teams).

  • Applied knowledge of Java and/or C++ programming languages.

  • Understanding of scripting languages, such as JavaScript and Python are a key asset.

  • Ability to work in a collaborative team environment.

  • Excellent English language communication skills: speaking, listening, writing, and reading.

  • Must have unrestricted authorization to work in the U.S. or Canada, as appropriate for location.

  • U.S. based employees MUST be eligible for US Federal security clearance.

  • Willing to travel (up to 10%) between Canada and U.S. offices.

Preferred Qualifications:
About Entrust Datacard

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit Follow us on Twitter, YouTube and LinkedIn.

Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


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