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Senior Product Consultant

📁
Operations/Manufacturing/Customer & Technical Service
📅
1900004X Requisition #

Senior Product Consultant                                                                                  REQ# 1900004X


Position Purpose:

Sr Product Consultant is responsible for providing Entrust Datacard customers and partners with technical support for a variety of operational, network, server, or related services via telephone, chat and e-mail. Also delivers security software solution to government, enterprise and banking customers including onsite installation, training and solution support. The successful applicant will be working in a dynamic environment where initiative and a willingness to take on responsibility is a must. 


Responsibilities:

Summary

Mainly, responsibilities of Entrust Datacard Japan engineers can be categorized two parts. One is CS (Customer (Technical) Support). And the other one is PS (Professional Services).  Both parts are required excellent technical skills. Also, excellent interpersonal skills are required because daily communication with customers are extremely important.

Note: Percentage indicates the workload of each job function.


CS (Customer/Technical Support) (60%-70%)

  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots highly complex technical problems of software.
  • Escalate and co-work with R&D team to solve a technical issue
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
 

PS (Professional Services) (30-40%)

  • Provide technical consultation with customers about their system such as customizing, upgrade, new software installation and a new environment creation
  • Capture customer’s requirement for Professional Services (installation, update, modification, new system deployments and so on.)
  • Perform cost, scope, schedule estimation for PS projects
  • Documents customers’ requirement and create official documents such as Level of Engagement and Statement of Work.
  • May work at client site from time to time.
  • Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.
  • Perform minor modification on products based on customers’ requests
  • Plan and manage Professional Service projects. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology.
Basic Requirements:
  • Bachelor's degree in Computer Science, engineering, or equivalent
  • Applicant must have a minimum of 5 years of technical experience and working knowledge of the following:
  • PKI technologies: Certification Authorities(Entrust, Microsoft CA, ejbCA or others), LDAP     Directories(Microsoft AD, OpenLDAP), HSM, the standards (TLS, X.500 an X509v3,PKCS), and the security policies and procedures (CP/CPS, WebTrust)
  • IAM technologies : Single Sign-on, 2nd factor, mobile, biometric, and risk based authentication
  • IoT, SIEM, DLP knowledge is preferable but not mandatory
  • Knowledge of and experience with large IT infrastructure
  • Working experience in Linux and Window Server
  • Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), networking (TCP/IP, routers, firewalls, load balancers).
  • Strong analytical, troubleshooting, organizational, and problem solving skills.
  • Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.
  • Ability to work in a collaborative team environment.
  • Business level communication in English and Japanese
  • Travel requirements typically range between 25 – 50%
Preferred Requirements:
  • 1 Year experience working for an IT Help Desk or Call Center.
  • Experience with virtualization software knowledge, such as, VMWare ESX server.
  • Experience with Salesforce, RemedyForce or other CRM (Customer relationship management) an asset.
  • Knowledge of ITIL methodology and implementation.
  • Java and C++ programming languages an asset.
If you have a strong work ethic, enjoy a fast paced dynamic environment, and want to be part of our successful team, please apply! 

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.comFollow us on Twitter, YouTube and LinkedIn.


Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

 

NO AGENCIES, NO RELOCATION


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