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Senior Desktop Support Specialist

📁
Engineering/IT/Security/Software Development
📅
1900002C Requisition #
Thanks for your interest in the Senior Desktop Support Specialist position. Unfortunately this position has been closed but you can search our 100 open jobs by clicking here.
Basic Qualifications
  • 5-7 years of experience in Desktop Support or Customer Service roles
  • 5-7 years of experience supporting the following in a network environment:  MS Windows, Active Directory, MS Office. 
  • 3-5 years of experience in imaging, software packaging, deployment and patching using SCCM
  • Ability to assist users with advanced hardware and software problems (i.e., Oracle, MS Outlook, Client Applications, Browsers, VPN, etc.) and product configurations within desktop PC’s, laptops, and peripherals
  • Previous experience in supporting PCs and Macs
  • The ability to multitask and to work well within a team environment while keeping the customers’ needs as a priority at all times.
  • Excellent customer service skills
Preferred Qualifications
  • B.S. Degree in computer science, information systems, or business
  • Experience in migrating PCs to Windows 10
  • Superior customer service skills
  • Experience doing complete desktop builds, repairs and working with common diagnostic tools to identify and resolve problems for end users
  • Ability to differentiate between errors caused by hardware, software, desktop errors, server errors and misunderstanding of usage
  • TCP/IP and networking fundamentals, LAN and networking troubleshooting.
  • Experience supporting mobile devices (Android and iOS).
  • Familiarity with incident/ticketing systems for tracking Service Desk tickets
  • Experience supporting Audio Visual or conference room technology
  • A+, Network+, MS, ITIL or HDI certifications are all a plus.
  • AA or BS in related technical discipline preferred.
  

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.comFollow us on Twitter, YouTube and LinkedIn.

 

Entrust Datacard Corporation is an EOE/AA/Veteran/People with Disabilities employer.


NO AGENCIES, NO RELOCATION

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