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Engineering/IT/Security/Software Development
180000L3 Requisition #
Thanks for your interest in the Senior Business Systems Analyst (Salesforce) position. Unfortunately this position has been closed but you can search our 93 open jobs by clicking here.

Basic Qualifications

  • Bachelor’s degree in IT, MIS, Business Systems or related field

  • Administrator Certification (Admin 201)

  • Advanced Administrator Certification (Admin 301)

  • Minimum 2 years of Service Cloud administration experience

  • Minimum 5 years of platform administration and solution design experience managing at least one the following areas. Sales Cloud, Service Cloud, Communities

  • Strong verbal and written communications skills with the ability to clearly and simply articulate concepts, messages and strategies both cross functionally and vertically within the organization 

  • Ability to analyze disparate pieces of information, gather from multiple data sources and put into an easy-to-understand structure using Microsoft Excel and/or an advanced database application.

  • Thorough understanding of business processes including (but not limited to): service management, ITIL, case/incident management, change management, account management, contact management, SLAs, service contracts, entitlements, closed loop reporting, UI/UX design

  • Experience working in or managing projects using agile and waterfall methodologies

  • Must be able to lawfully work within the US and have unrestricted work authorization for US


     Preferred Qualifications

  • Experience working with Remedyforce

  • Certified App Builder

  • Experience working with Visualforce, Apex, and JavaScript

  • Experience working with Salesforce CPQ & Billing or other CPQ applications native to Platform

  • Experience working with Boomi or other integration solutions with Salesforce

  • Experience working with Oracle eBusiness Suite, SharePoint, SiteCore



    Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

    Join us. Together we’ll create solutions for a more connected, mobile and secure life.

    For more information, visit www.entrustdatacard.comFollow us on Twitter, YouTube and LinkedIn.


    Entrust Datacard Corporation is an EOE/AA/Veteran/People with Disabilities employer.



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