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Sales Support Specialist II

190000FA Requisition #
Sales Support Specialist II

The Sales Support Specialist is responsible for providing front line support to sales representatives for all lines of legacy Entrust business. This includes generating quotations (60%), data entry in (20%), help maintaining accurate territory assignments, assisting with data reconciliation between systems (20%), and taking part in day to day Sales administration to ensure our customer (Sales) has all that tools required to be effective.

Our colleagues demonstrate best in industry experiences by building trust with our customers and providing efficient and timely results for our customers.

  • Provide quotations for the Software Sales team using Oracle, including discounts where applicable, based on the approval authority matrix.

  • Populate a large number of future renewal opportunities in, input tasks in for account transfers based on sales policies, etc.

  • Conduct spot-checks in Salesforce, using exception reports, to identify data inconsistency on Opportunities and Accounts in SFDC.

  • Provide pricing assistance and assist with pricing inquiries, as needed, to sales representatives

  • Work closely with the Pricing Master to ensure missing part codes and prices can been communicated so resolutions can be made.

  • Work closely with Product Management to understand products and solutions, and ensure pricing requests from Sales are inclusive of all required infrastructure and licenses, effectively being a SME on product prices

  • Partner with the Order Management team to ensure smooth transition from quoting through to ordering, ensure all details are accurate and account history is communicated as needed

  • Help with Sales Territory Assignment, ensuring accuracy

  • Work with other departments as needed on CMS account extensions and closures

  • Reconcile data from other sales databases including ECS Sales Pages and Buy More

Basic Qualifications:    

  • High School Diploma/GED, Associates Degree or equivalent combination of work experience and education

  • Minimum 2 years’ experience

  • Able to work effectively in a fast paced, high pressure, time sensitive environment

  • Experience with MS office

 Preferred Qualifications:
  • Bachelor’s degree
  • Familiarity with Oracle, specifically for quoting

  • Must be a team player and able to build strong working relationships with outside sales team, internal stakeholders and customer base.

  • Good analytical (mathematical) skills and excellent prioritization skills.

  • Self-starter who can successfully complete repetitive tasks, and is a proactive worker

  • Excellent interpersonal skills; communication, organization and computer skills.

  • Detail oriented, can follow processes and enforce data integrity in databases

  • Proficiency with

  • Fluency in other language(s)


About Entrust Datacard

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit Follow us on Twitter, YouTube and LinkedIn.



Entrust Datacard Limited is an EOE/People with Disabilities employer.




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