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Operations/Manufacturing/Customer & Technical Service
190000MG Requisition #

The Professional Services maintains a small technical services team that provide the full range of post sales field services supporting the sale of Entrust Datacard solutions across the region. Entrust Datacard worldwide has an excellent reputation for the quality of its technical support and Entrust Datacard is firmly committed to maintaining this reputation.


This specific role can be based in France, Spain or the UK is focused on supporting customers of EDC Authentication and PKI products and solutions.  Responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex technology solutions and integrating architecture.

  • Provide external client-facing consulting services, contribute to corporate strategic initiatives
  • Represent EDC and build relationships with clients, certification bodies, accreditors etc. 
  • Contribute to EDC solutions portfolio, both regionally and globally by exercising independent judgement to accomplish business objectives.
  • Act as a subject matter expert providing direction and guidance to enable solution and process improvements.
  • Achieve both personal and team targets
  • Participates in business proposals and sales calls.
  • Report writing and presentation skills
  • Provide PKI architecture and design services for the Client agencies, boards and businesses.
  • Perform PKI policy workshops and produce bespoke Certificate Policy and guidance on Certificate Practice Statements to clients.
  • Assist in deployment and installation of Entrust Datacard PKI and Authentication products.
  • Acts as an advocate for the client as the ultimate authority on the architecture designed to address client business problems.
  • Provide assistance in requirements collection, detailed design development and implementation directions to the Client staff and/or Auth & PKI Professional Services implementation teams.
  • Facilitate the successful resolution of Client deployment issues through effective use of the Entrust Support and/or Auth & PKI Professional Services organization.
  • Attend meetings to understand the Client PKI requirements and provide the Client with development and deployment options.
  • Assist the Client Project Manager in putting together the project plan for individual projects, resources requirements and timelines.
  • Identify any software customization requirements for the Client projects.
  • Evaluate and provide feedback for PKI related third party hardware and software under consideration by the Client for its PKI related projects.
  • Research existing infrastructure and functionality, hardware, software and third party products, and provide architectural guidance specific to future business and technical needs, product utilization and disaster recovery
  • Provide PKI hardware specification recommendations as required for customer projects.
  • May be involved in implementing solutions based on customer need/requirements.
  • Ensures that client’s needs have been met and that the product/solution is fully functioning according to specification.
  • May provide technical POC deployments defining scope, requirement & use cases.
  • Must have unrestricted authorization to work in Germany
Required Qualifications/Experience
  • Strong knowledge of PKI concepts, including PKI technologies and PKI policies
  • Familiarity with a PKI product such as Microsoft Certificate Services or/and Entrust Authority Security Manager
  • Experience with certificate-enabled applications and a general understanding of cryptographic concepts
  • Strong technical writing skills in English
  • Degree in Computer Science, Information Technology, Information Services (or similar) or equivalent work experience
  • Must be fluent in French

Preferred Skills/Experience

  • Familiarity with PKI and Security related standards e.g. ETSI, WebTrust, tScheme, ISO27001, eIDAS 
  • Experience of Smartcard and token based solutions.
  • Web technology deployment.
  • Directories (X500, LDAP, DNS, AD/AD LDS)
  • Databases (Oracle, PostGres, MS SQL Server)
  • Experience with a security or enterprise software company is desirable
  • A strong technical background in Information Technology Security is desirable
  • Knowledge of Internet Security technology (e.g. PKI, Federation, SAML, SSO, Authentication and Access Management, 2nd Factor Auth, Fraud Detection, Smartcards / Tokens, WebSerices). Knowledge of Entrust products and awareness of competitor product offerings would be an advantage
  • Installation and configuration of some common business applications (e.g. Web and App servers, Commerce solutions, CRM, Database).
  • Exposure to cloud service providers such as Azure or AWS
  • Fluent English required for spoken and written communications
  • Additional languages would be of benefit for this role (particularly French, Arabic and Spanish)
About Entrust Datacard

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit Follow us on Twitter, YouTube and LinkedIn.


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