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Fulfillment Operations Support

Operations/Manufacturing/Customer & Technical Service
190000FQ Requisition #
Position Overview:

The  Fulfillment Operations Support is responsible for shipping, tracking and maintaining data for the software and token business at Entrust Datacard.   Strong problem solving skills, attention to detail, ability to multi-task in a fast moving software industry, teamwork, and excellent customer service are core attributes for the role.  This role will report to the Director of Project and Service Management in Dallas, Texas.

  • Manage the distribution of commercial software and authenticator tokens
  • Create shipping documents for all domestic and international shipments; includes completing all required export documentation
  • Using desktop application: create license activation keys, install strings, serial numbers, seed files, etc.
  • Upload software and authenticator token distribution information to Oracle and Salesforce, management access (as necessary) notify the customer of software download availability, and ensure download via customer portal.
  • On an as needed basis, provide updates via email and phone calls to customers on order status
  • Managing the Entrust Datacard support verification account database

Additional Responsibilities:

  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data
  • Evaluating Information to Determine Customs Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Basic Qualifications:

  • Excellent written, verbal, and listening communication skills
  • Must have proficiency in MS Office applications (e.g., Excel, Word, etc.)
  • Must be able to lawfully work within the Canada and have unrestricted work authorization for Canada

Preferred Qualifications:

  • University degree in Supply Chain, Operations, International Business or related field or 3+ years experience working within High Tech logistics
  • Experience using Salesforce, Oracle EBS
Entrust Datacard is hiring!

If you have a passion for deciphering the dazzlingly difficult, Entrust Datacard is hiring.  Our cryptographic solutions secure data and applications for the world’s leading organizations. We give talented and innovative individuals the chance to explore varied career paths in a challenging and rewarding international environment, Right now we’re looking for smart, talented software, systems and security engineers to join our dynamic team. The opportunities at Entrust Datacard are as limitless as the boundaries of engineering, science and technology so why not check out our careers page. Security – it’s in our DNA!  Follow us on Twitter, YouTube and LinkedIn.


Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


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