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Field Service Technician - Shoreview, MN - 2nd Shift

Operations/Manufacturing/Customer & Technical Service
1900001Z Requisition #

Position Overview:

The Field Service Technician will provide technician support to our customers.  They provide installation, preventative and emergency maintenance, and ensure the equipment at customer sites is in proper working order.  The Field Service Technician will perform the accountabilities detailed below and other duties as assigned. 


Electromechanical Emergency and Preventative Maintenance                                           60%
Key Actions/Activities

  • Deliver high quality installation, preventative and emergency maintenance services on Entrust Datacard equipment
  • Diagnose and understand equipment problems
  • Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
  • Utilize Oracle or equivalent ERP platform in use by Entrust Datacard to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management.

Customer Interaction                                                                                                              30%
Key Actions/Activities

  • Interact with customer operations staff
  • Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
  • Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
  • Work to continually improve customer relations
  • Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust Datacard values

Learning and Development                                                                                                    10%
Key Actions/Activities  

  • Participate in company sponsored personal development and quality initiatives
  • Complete all company training and development courses required by Entrust Datacard
  • Develop competency in required applications to confidently use diverse software, hardware and systems required by the operation
  • Assist less experience personnel and require assistance with difficult repair problems
  • Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Basic Qualifications

  • Associates degree in Electronics or equivalent verifiable training (e.g., military training in relevant field)  
  • Proficient problem solving and troubleshooting skills
  • Proficient with PC’s, current operating systems and relevant software applications
  • Willingness and ability to work flexible hours, assignments and travel when required (up to 30%), including short term assignments in other locations and standby support.
  • Ability to work at least one Saturday per month
  • Must have vehicle capable of carrying all necessary parts, supplies, tools, etc. You may be required to use a company provided vehicle in connection with the performance of your role.
  • Ability to lift up to 65 pounds
  • Valid driver's license and proof of insurance
  • Must be able to lawfully work within the US and have unrestricted work authorization for US
 Preferred Qualifications:
  • Minimum of 3 years of electromechanical technician experience
  • Additional electromechanical technician or field service experience
  • Advanced technical education
  • Proficient in electro-mechanics, digital electronics and software required to maintain Entrust Datacard and 3rd party products
  • Skilled with tools and electronic test equipment
  • A+ Certification and/or N+ Certification

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit Follow us on Twitter, YouTube and LinkedIn.

Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


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