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Field Service Technician - Okinawa

Operations/Manufacturing/Customer & Technical Service
200000DB Requisition #
Field Service Technician -Career Growth, Flexibility and Collaboration!  Location: Okinawa

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment.  Our team makes an impact!!   To see how we secure a world in motion, visit

  • The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
  • We believe: Securing identities is most effective when we value all identities.  We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.  From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.  And, of course, to be themselves.
  • The Position: We’re looking for a Field Service Technician.  
    • We offer flexibility
    • We offer a diverse work environment
    • Futureproof your career with a job in information security

How you will make an impact: 

Electromechanical Emergency and Preventative Maintenance  60%

  • Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment
  • Diagnose and understand equipment problems
  • Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
  • Utilize Oracle to maintain proper inventory levels and complete service call reporting tasks
Customer Interaction  40%
  • Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
  • Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
  • Work to continually improve customer relations even in high stress situations
  • Manage day-to-day decisions at the site/area regarding accomplishments of tasks, problem resolutions and quality issues
  • Provide necessary work direction and manage projects effectively, through planning, organization and project management
  • Communicate effectively with external and internal customers and provide required information in a timely and accurate manner, using the current method for information exchange

Learning and Development    

  • Participate in company sponsored personal development and quality initiatives
  • Complete all company training and development courses required by Entrust Datacard
  • Basic English communication skill
  • Associates degree in Electronics or equivalent
  • Minimum of 5 + years of electromechanical technician experience
  • Proficient problem solving and troubleshooting skills
  • Proficient with PC’s, current operating systems and relevant software applications
  • Willingness and ability to work flexible hours, assignments and travel (up to 80%) when required
  • Ability to occasionally lift up to 32 kg
  • Overtime is required as needed
  • Must have a valid driver’s license including insurability
The Location: This position is based in Okinawa.  It is a field-based position.
Why Should You Apply?
  • Leader in the security industry
  • Friendly, supportive & knowledgeable teams
  • Opportunities for on-the-job training
  • You’ll help secure identities!

For more information, visit  Follow us on, LinkedIn, Facebook, Instagram, and  youtube

Entrust Datacard Corporation is an EOE/AA/Veteran/People with Disabilities employer.


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