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Field Service Technician

Operations/Manufacturing/Customer & Technical Service
20000083 Requisition #

Field Service Technician                                                                                 REQ# 20000083

Position Overview: 

The Field Service Technician will provide electro-mechanical technician support to our customers. This includes both software and hardware support. The Field Service Technician will provide installation, training as well as preventative and emergency maintenance to ensure equipment at customer sites is in proper working order.  The Field Service Technician will perform the accountabilities detailed below and other duties as assigned. 


Electromechanical Emergency and Preventative Maintenance  60%

  • Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment
  • Diagnose and understand equipment problems
  • Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
  • Utilize Oracle to maintain proper inventory levels and complete service call reporting tasks

Customer Interaction  40%

  • Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
  • Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
  • Work to continually improve customer relations even in high stress situations
  • Manage day-to-day decisions at the site/area regarding accomplishments of tasks, problem resolutions and quality issues
  • Provide necessary work direction and manage projects effectively, through planning, organization and project management
  • Communicate effectively with external and internal customers and provide required information in a timely and accurate manner, using the current method for information exchange

Learning and Development    

  • Participate in company sponsored personal development and quality initiatives
  • Complete all company training and development courses required by Entrust Datacard

Basic Qualifications

  • Basic English communication skill
  • Associates degree in Electronics or equivalent
  • Minimum of 5 + years of electromechanical technician experience
  • Proficient problem solving and troubleshooting skills
  • Proficient with PC’s, current operating systems and relevant software applications
  • Willingness and ability to work flexible hours, assignments and travel (up to 80%) when required
  • Ability to occasionally lift up to 32 kg
  • Overtime is required as needed
  • Must have a valid driver’s license including insurability
Preferred Qualifications:
  • Additional electromechanical technician or field service experience
  • Proficient in electro-mechanics, digital electronics and software required to maintain Entrust Datacard and 3rd party products
  • Skilled with tools and electronic test equipment
  • A+ Certification and/or N+ Certification

About Entrust Datacard


Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.comFollow us on Twitter, YouTube and LinkedIn.

Learn more about Entrust Datacard and how we have built Trusted Connections the past 50 years by clicking the following link:


Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


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