Great careers start here

Field Service Engineer

📁
Operations/Manufacturing/Customer & Technical Service
📅
190000A5 Requisition #

Position Overview: 

The Field Service Technician will provide support to our customers in the West Japan Hiroshima area.  They provide both preventative and emergency maintenance, and ensure the equipment at customer sites is in proper working order.  The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.  

 

 

Responsibilities:

Electromechanical Emergency and Preventative Maintenance (60% ) 


Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment

Diagnose and understand equipment problems

Work with a high degree of autonomy with the ability to test, diagnose and resolve issues

Utilize Oracle or equivalent ERP platform in use by Entrust Datacard to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management.

Customer Interaction   (30%)

Interact with customer operations staff

Be consistently reliable and timely in all aspects of the position, and display a positive attitude.

Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.

Work to continually improve customer relations

Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust Datacard values

Learning and Development  (10%)

Participate in company sponsored personal development and quality initiatives

Complete all company training and development courses required by Entrust Datacard

Develop competency in required applications to confidently use diverse software and systems required by the operation

Assist less experience personnel that require assistance with difficult repair problems

Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement



Basic Qualifications

Associates degree in Electronics or equivalent verifiable training

Minimum of 2 year of electro-mechanical technician experience

Proficient problem solving and troubleshooting skills

Proficient with PC’s, current operating systems and relevant software applications

Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations

Ability to occasionally lift up to 50 lbs

Overtime is required as needed

 

Preferred Qualifications:

Additional electromechanical technician or field service experience

Entrust Datacard Desk top printer

Advanced technical education

Proficient in electro-mechanics, digital electronics and software required to maintain Entrust Datacard and 3rd party products

Skilled with tools and electronic test equipment

 

 

About Entrust Datacard

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.comFollow us on Twitter, YouTube and LinkedIn.

 

 

Entrust Datacard Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


Previous Job Searches