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Engineering/IT/Security/Software Development
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190000K6 Requisition #
Thanks for your interest in the Desktop Support Specialist position. Unfortunately this position has been closed but you can search our 71 open jobs by clicking here.
Basic Qualifications
·         B.S. Degree in computer science, information systems, or business
·         0-2 years of experience in Desktop Support or Customer Service
·         0-2 years of experience supporting the following in a network environment:  MS Windows, Active Directory, MS Office. 
·         Ability to assist users with basic hardware and software problems (i.e., Oracle, MS Outlook, Client Applications, Browsers, VPN, etc.) and product configurations within desktop PC’s, laptops, printers and monitors.
·         The ability to multitask and to work well within a team environment while keeping the customers’ needs as a priority at all times.
·         Excellent customer service skills

 Preferred Qualifications
·         Superior customer service skills
·         Experience doing complete desktop builds, repairs and working with common diagnostic tools to identify and resolve problems for end users
·         Ability to differentiate between errors caused by hardware, software, desktop errors, server errors and misunderstanding of usage
·         TCP/IP and networking fundamentals, LAN and networking troubleshooting.
·         Experience supporting mobile OSes and devices (Android and iOS).
·         Familiarity with incident/ticketing systems for tracking Service Desk tickets
·         Experience supporting Audio Visual or conference room technology
·         A+, Network+, MCDST or HDI certifications are all a plus.
·         AA or BS in related technical discipline preferred.
 
 
 
Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.
Join us. Together we’ll create solutions for a more connected, mobile and secure life.
For more information, visit www.entrustdatacard.comFollow us on Twitter, YouTube and LinkedIn.
 
Entrust Datacard Corporation is an EOE/AA/Veteran/People with Disabilities employer.
NO AGENCIES, NO RELOCATION
 #LI-SD

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