• Salesforce.com Administrator Certification (Admin 201)
• Minimum 1 year of Salesforce.com Service Cloud administration experience
• Minimum 3+ years of Salesforce.com platform administration experience managing at least one of the following areas. Sales Cloud, Service Cloud, or Communities
• Bachelor’s degree in IT, MIS, Business Systems or related field
• Strong verbal and written communications skills with the ability to clearly and simply articulate concepts, messages and strategies both cross functionally and vertically within the organization 
• Ability to analyze disparate pieces of information, gather from multiple data sources and put into an easy-to-understand structure using Microsoft Excel and/or an advanced database application.
• Thorough understanding of business processes including (but not limited to): service management, ITIL, case/incident management, change management, account management, contact management, SLAs, service contracts, entitlements, and closed loop reporting
• Must be able to lawfully work within the US and have unrestricted work authorization for US
   
   Preferred Qualifications
• Experience working with Remedyforce
• Experience working with Salesforce Communities
• Salesforce.com Advanced Administrator Certification (Admin 301)
• Salesforce.com Certified App Builder
• Experience working with Pardot, Salesforce.com Marketing Cloud, or other Marketing Automation solutions
• Experience working with Boomi or other integration solutions with Salesforce
• Experience working with Oracle eBusiness Suite
   
   
  Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.
  Join us. Together we’ll create solutions for a more connected, mobile and secure life.
  For more information, visit www.entrustdatacard.com. Follow us on Twitter, YouTube and LinkedIn.
   
  Entrust Datacard Corporation is an EOE/AA/Veteran/People with Disabilities employer.
  NO AGENCIES, NO RELOCATION

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