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Account Specialist (Fixed Term Contract) - Spanish speaker required

Accounting/Finance/Human Resources
190000KL Requisition #
Account Specialist (Fixed Term Contract) - Spanish speaker required      REQ # 190000KL                                                                                                                               
Position Overview: 

The Account Specialist is responsible for providing Entrust Datacard’s internal and external customers with outstanding customer service.  The position requires the use of independent judgment to manage all assigned customer orders; interpret and apply Entrust Datacard business practices and systems; troubleshoot and resolve any customer issues. The Account Specialist performs duties as detailed below and any other responsibilities as assigned.



Customer Focus                                                                                                            
  • Management of all orders from placement to closure including:
    • Proactively developing relationships with all Entrust Datacard customers
    • Accurate order placement including pricing, availability, documentary requirements, delivery, exporting and invoice queries
    • Responsibility for resolving any customer issues including price queries, freight costs, invoice queries, delivery problems
    • Building relationships within internal teams to ensure all customer expectations are managed
    • Validate and process global Entrust Datacard RMAs as per company guidelines
    • Validate warranty and service-contract coverage of products including SMAs
    • Dispatch service calls to Entrust Datacard technicians
    • Manage software license / contract renewals
  • Gather and relay customer information to appropriate individuals within Entrust Datacard including distribution of sales-leads
  • Awareness of cultural & country specific requirements

Product, Service, Market and Customer Knowledge                                                                                       

Thorough knowledge/understanding of the following:
  • Entrust Datacard products and services, applications and capabilities
  • Specific Entrust Datacard products & services sold to assigned markets
  • Assigned customer’s organization, procedure/process/systems
  • Understand customs and shipping issues by country
  • Actively participate with sales and business units in account planning and development
  • Meet or exceed departmental standards
  • Demonstrate ability to work beyond departmental boundaries
  • Provide assistance, training & guidance to all colleagues

Policy, Process, Procedure and Systems Knowledge

  • Interpret and apply policies, processes, and procedures to manage Sales Orders.
  • Utilize Entrust Datacard web-site, user manuals, configurators, and other resources to meet customer needs.
  • Commitment to Entrust Datacard’s stated Ethics policy
  • Adherence to all Entrust Datacard security polices and measures
Education / Experience:
  • Bachelor’s degree or equivalent combination of education and experience
  • Experience in a business to business environment preferred
  • Must be fluent in both Spanish and English
  • French language skills also preferred
Skills / Abilities:
  • Demonstrated success in effectively communicating at all levels of an organization
  • Experience in a service, software, finance or manufacturing environment
  • Contract administration experience preferred
  • Computer skills including knowledge of Windows Office, SAP or Oracle proficiency
  • Professional telephone manner required
  • Time management skills
  • Commitment to ongoing professional development
  • All positions require fluency in English and French.  Spanish an advantage.
Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.comFollow us on Twitter, YouTube and LinkedIn.


Entrust Datacard is an Equal Opportunity Employer.




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